Woman working on a laptop computer

Video Banking

Enjoy BECU financial services from the comfort of your home.

Get Live, Personalized Service from Any Location

BECU members can fulfill financial needs from the comfort of home or any location. Meet with a BECU Video Banking Consultant "on-demand" or schedule an appointment for a later time.

Video Banking Services

We can assist you virtually with the following services. If you're seeking a service that isn't listed below, please call 800-233-2328 to find out how we can help.

  • New accounts (including Early Saver accounts).
  • Loans.
  • Mortgage inquiries.
  • Account inquiries.

The following services are not offered via Video Banking:

  • Notary and signature guarantee.

Video Banking Hours

Monday-Friday, 9 a.m. to 6 p.m. Pacific Time

Saturday, 9 a.m. to 1 p.m. Pacific Time

Prepare For Video Banking

What You Need:

  • Valid ID.
  • Personal email address to receive and sign documents online.
  • Desktop or mobile device with a camera and microphone.
  • The recommended available bandwidth of 2.6 Mbps per second upstream and downstream.
  • When your device prompts you, please allow access to the microphone and camera. (Required)
Prompt to allow access to the microphone and camera on your device

Get Started

Note: If you are not ready to meet with a Video Banking Consultant now, you can schedule an appointment online, or call BECU at 800-233-2328.

Please take a moment to open and read the Electronic Communications Disclosure and Consent (the "E-Consent") PDF.