Lost or Stolen Debit & Credit Cards

How to Report Your Lost or Stolen Card

There are 4 different ways you can report a lost or stolen BECU Debit or Visa Credit Card:


In-App Messaging
Message Us on Mobile
Mon-Fri, 7 am – 7 pm (PT)
Sat & Sun, 9 am – 6 pm (PT)
Conversation / Message
Message Us on Desktop
Mon-Fri, 7 am – 7 pm (PT)
Sat & Sun, 9 am – 6 pm (PT)
Call Center
Give us a Call

800-233-2328
Mon. - Fri. 7 a.m. – 7 p.m. PST
Sat. 9 a.m. – 1 p.m. PST

Credit Union / Bank / Financial Institution
Visit Us

Some locations may have modified hours or closures. Please visit our locations page prior to visiting.

How to Message BECU: In Online Banking select the blue and white circle icon in lower left of your monitor. From the BECU App, select Messenger from the hamburger icon at the top of the app.

Please let us know about any fraudulent or disputed charges as soon as possible.