Messenger

Messenger helps you get assistance at your convenience from any device.

Hours of Availability | How it Can Help | How to Access | FAQs

Messenger is a secure way for members to connect with BECU that can be accessed from Online Banking and your mobile device. While it's not live chat, BECU Messaging Consultants will typically respond within an hour or less during business hours.

With this service you can send us a message and check back when it's convenient for you.

Business Hours of Availability

  • Monday - Friday, 7 am - 7 pm (PT)
  • Saturday & Sunday, 9 am - 6 pm (PT)

You can send us a message anytime (24/7), even if it's after hours, and we'll reply the next day.

What types of questions can Messenger help with?

You can complete a variety of actions, including:

  • Order replacement cards
  • Finding out why a transaction was declined
  • Requesting temporary increases to daily transaction limits
Mobile screen chat window

How to Access

Frequently Asked Questions

Still having problems? Give us a call at 800-233-2328 during normal business hours Monday - Friday, 7 am – 7 pm (PT), Saturday 9 am – 1 pm (PT). 

To report a lost or stolen credit card after hours, please call 866-820-2999.

Note: When you resolve your conversation, you may be prompted to complete a survey. We want to hear how your experience was in order to provide the best service possible.