Not quite. With chat you're required to stay connected to the session, otherwise it will close out. Messenger allows you to send a message and log out, without closing the conversation. This allows you to check it at your convenience, on either the Mobile App or within Online Banking. 

Additionally, while response times can vary and are often quite quick, turnaround times for Messenger may be up to one business hour.

Yes. One of the benefits of Messenger is that you can check it on your own time and aren't required to sit at your desktop waiting for a response. You can start your conversation on your desktop, and follow up on it from your phone or vice versa. Note: The system will automatically close your conversion (marking it as 'resolved') if you do not respond within 30 minutes, but you can easily send a new message to get back in touch with an agent.

You, as a member can initiate a conversation 24/7, though responses will only occur during business hours. If the Virtual Assistant has an answer to help with your request, you will see a quick automated response. Otherwise, the message will be queued up for a secure message consultant.

• Monday - Friday, 7 am - 7 pm (PT)
• Saturday & Sunday, 9 am - 6 pm (PT)

Usually, when Members are unable to view the icon, it's due to browser issues. Chrome, Edge and Firefox work best and sometimes individual browser cookie settings block icon. 

Here are a few things to try to view 

• Clear your Web browser history and cache and reopen your browser.
• Make sure you are using a recent version of Chrome, Edge, or Firefox browsers. 
• If using Internet Explorer use versions 12 or higher.
• For Safari browsers use version 9 and higher.