Member Assistance Program

Consumer Loan and Credit Card Payment Relief

The BECU Member Assistance Team is here to support members facing financial hardship due to circumstances like the COVID-19 pandemic. We are committed to doing what we can to help members during this difficult situation.

This program is for:

  • Existing BECU members with consumer loans and credit cards

This program does not assist with student loans, mortgages, or business products. Refer to the resources below to find additional assistance:

Payment Relief Options | Timeline | FAQs | Contact Us | Related Content

Payment Relief Options and Terms

The Member Assistance Team may be able to help with short-term payment relief and loan modifications on BECU loans and revolving credit including home equity, auto, boat, RV, credit cards and personal loans.* In addition, as we assess the continuing financial impact of COVID-19 on our membership, BECU has suspended foreclosure actions and collection lawsuits during the COVID-19 crisis.

One of our specialists will work with you to determine the right relief option to best meet your needs. Relief may be offered in the following ways:

Relief Options Notes
Auto & Vehicle Loans (Auto, RV, etc.)

Deferred payments

Vehicles without required insurance on file with BECU may not be eligible

HELOC (Home Equity Line of Credit)

Reduce minimum payments to interest-only

We are only able to reduce principle & interest payments to interest-only. If you already are on an interest-only payment plan, we are unable to offer additional assistance.

Personal Line of Credit

Reduce minimum payments to interest-only (or comparable amount)

Personal Loan

Deferred payments

Visa Credit Card

Deferred payments

Deferred Payments

Interest continues to accrue during the deferment period. Payments will resume at the same amount outlined in your loan contract, and accrued interest must be paid off before payments are applied to principal again.

When paying deferred closed-end loans, the payment schedule will be recalculated and extended.

Timeline and What to Expect

  • Day 1: Payment relief request received.
  • Day 2-4: Payment relief requests reviewed. A Member Assistance Specialist contacts you by phone or secure email if there are outstanding questions or processing issues.
  • Day 5-7: Letter is sent to your address on file stating your request has been processed and the relief option BECU was able to offer.

Frequently Asked Questions

Contact Us

Related Content

You may also consider refinancing or applying for a new loan to take advantage of lower interest rates.

BECU's free Financial Health Check service offers free consultations with trained specialists to help you make financial decisions. Questions? Please contact us at FinancialHealthCheck@becu.org.

If you're a BECU member experiencing a financial hardship, and you'd like more information, please call 800-233-2328 to speak to a representative.

*A specialist will work with you to determine the duration of assistance. With deferred payments, interest will continue to accrue during the deferment period. Payments will resume at the same amount outlined in your loan contract, and accrued interest must be paid off before payments are applied again to principal. For deferred closed-end loans, your payment schedule will be recalculated and extended.