Manage Your Debit Card Digitally
Members have 24/7 access to self-serve options online and in the BECU mobile app. Pause a misplaced card, request to replace a damaged card, change your PIN and more — anytime, anywhere — without having to call, message or visit a BECU location.
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Options in Online Banking and the Mobile App
Manage your debit and ATM cards in Online Banking using a web browser, or on a mobile device using the BECU mobile app.
In Online Banking and the app, you can:
- Pause your debit or ATM card.
- Set a travel notification.
In Online Banking, you can also:
- Request a replacement debit card.
- Activate a new debit or ATM card.
- Set or change your PIN.
- See your daily debit and ATM transaction limits.
- Enroll in Save-Up Automated Savings.
Get Started
Online Banking
You'll find the Manage Your Debit Card link in Online Banking on the Account Summary screen under the Related Tasks column. To protect your account from unauthorized access, you'll be required to complete a multi-factor authentication (MFA) step to verify it's you before you can proceed.
After clicking Manage Your Debit Card, check your device for a text message from BECU containing a one-time passcode (OTP), then enter it in the Verification Code field on the screen when prompted. BECU will never contact you to ask for this code. If someone contacts you to ask for your OTP, do not reply and contact BECU immediately at 800-233-2328 to report the incident. Learn more about what to do if you suspect fraudulent activity.
If you're on a desktop, you'll also have the option to answer a security question.
Mobile App
You'll access Card Manager in the BECU mobile app from the dropdown menu in the top right corner. Select the image for the card you want to manage, then tap the action you want to take and follow the prompts to continue.
About the Options for Managing Your Card
Your replacement card should arrive to the address on file in four to six business days. We recommend destroying your old debit card after you activate the new card. The old card will be deactivated after 30 days.
We will mail a new PIN separately from the replacement card. The PIN mailer typically arrives within seven to ten business days. If you need to use the card sooner, you can follow the instructions below to set a PIN as soon as you activate your new card. Note: If you set your PIN online, please disregard the PIN you receive in the mail.
Follow the steps below to set or change a new PIN online, at any time, even if you don't know the existing PIN.
- Log in to Online Banking.
- Navigate to the Manage Your Debit Card link of the Account Summary screen under Related Tasks.
- Check your device for a text message from BECU containing a one-time passcode (OTP).
- Enter the OTP in the Verification Code field on the screen when prompted.
- Select the corresponding card.
- Select Change My PIN.
- Enter your new PIN.
- Select Confirm PIN Change.
Your new PIN is effective immediately.
BECU's Save-Up is an automated tool that enables you to build savings by either rounding up or transferring a set amount into your savings account with each debit card purchase. Follow the steps below to enable this feature on your account.
- Log in to Online Banking.
- Navigate to the Manage Your Debit Card link of the Account Summary screen under Related Tasks.
- Check your device for a text message from BECU containing a one-time passcode (OTP).
- Enter the OTP in the Verification Code field on the screen when prompted.
- Select the corresponding card.
- Select Enroll This Card to complete the process.
Frequently Asked Questions
To report lost or stolen BECU debit, ATM or credit cards, you can:
- Message us in Online Banking or the mobile app.
- Call 800-233-2328 during business hours.
- Visit any BECU location.
- For debit cards after hours: Call 888-241-2510 or 909-941-1398 (collect outside U.S.) after business hours.
- For credit cards after hours: Call 866-820-2999 (after hours). For credit card TTY support 24/7, call 888-918-7323.
