a woman sitting at a desk with a computer and a cup of coffee

Accessibility for All

We are committed to advancing equity and inclusion and providing an accessible digital experience for everyone, including those with disabilities.

We uphold this commitment by working to meet the Web Content Accessibility Guidelines 2.2 Level AA (WCAG 2.2 AA) through stringent review processes and frequent updates to comply with evolving standards, guidelines and practices.

We Are Here To Help

We are dedicated to providing support for any accessibility needs you may have. If you require special assistance, please call 877-354-7865 to speak to a BECU representative trained to assist members with different accessibility needs.

How BECU Is Making Your Experience Better

We conduct regular accessibility audits to keep up with rapidly changing technology and strive to correct issues we identify. Our goal is strict adherence to the accepted guidelines and standards for accessibility and usability. While it is not always possible to accomplish this in all areas of the website, we are continually improving and seeking solutions to address accessibility issues.

Our Website and Mobile App Accessibility Features

transfer documents or linked pages

Skip links to take screen reader users directly to the content they're seeking.

computer keyboard

Keyboard-accessible forms and navigation.

Heading structure for website copy, H1, H2, H3

Headers and text hierarchy that define content organization.

video or captioned video with transcripts and audio descriptions

Captioned videos with transcripts and audio descriptions.

review this document or view page in high-contrast text

High-contrast text.

credit card or debit card

Braille debit and credit cards.

Messenger

Messenger can be a convenient option for some members with accessibility needs, and it is available in Online Banking and the mobile app.

How To Access Messenger

In Online Banking
 Log in to Online Banking, then click the Messenger icon floating in the lower right-hand corner of the screen. The messaging window will appear.

In the Mobile App
 Log in to the BECU mobile app. You can download it from the Apple or Google Play stores.
Select the Messenger icon in the lower-right corner of your screen. The messaging window will appear.

Agent Messenger hours

Monday to Friday, 7 a.m. to 7 p.m. Pacific Time
Saturday and Sunday, 9 a.m. to 6 p.m. Pacific Time

Send a message anytime for automated help from our virtual assistant to:

  • Get answers to frequently asked questions.
  • Find commonly used forms and links.
  • Get help checking your account balances, transferring funds, depositing checks, paying bills and more.

Video Banking

BECU's video banking service offers members one-on-one support with a live consultant from anywhere with internet access.

How To Access Video Banking

Visit the Video Banking page to learn more and get started.

Video Banking Hours

Monday to Friday, 9 a.m. to 6 p.m. Pacific Time

Get help with many of the same services provided in person at BECU locations, including:

  • New accounts
  • Loans
  • Mortgage inquiries
  • Account inquiries

We Want Your Feedback

Our members make BECU great and you can help us be even better. As a members-first organization, we value your feedback about accessibility at BECU.

If you have feedback about the accessibility of any BECU location or service, including ATMs, Online Banking, or the mobile app, or you want to report an accessibility concern, please contact us by calling 877-354-7865.

Contact Us

Please visit becu.org/contact-us for more ways to get in touch.

  • Text Telephone (TTY): During regular business hours, dial 711 to access the Telecommunications Relay Service (TRS) and request a connection to 800-233-2328.
  • Credit card TTY (24/7): 888-918-7323.
  • Video Banking is available via Online Banking.

Technology

Android, iOS and desktop accessibility is a priority at BECU.

Supported Technology

BECU Website and Online Banking Requirements

Visit the System Requirements page  for supported browsers and operating system requirements.

Screen Reader Experience

For the best experience, please ensure your technology is up to date.

  • Use the latest version of your web browser.
  • Use the latest version of your assistive technology.

Browser and App Updates

For the best experience, use the most recent version of your web browser and keep your BECU apps updated.

Download our latest smartphone or tablet apps: App Store or Google Play

Best Experience for PDFs

We provide some content via downloadable PDF documents. If you use a screen reader, you may be unable to read these documents without the most recent version of Adobe Acrobat Reader installed on your system. Visit the Adobe website for more information regarding the accessibility features of Acrobat Reader.

Best Combinations for Accessing PDFs with Assistive Technology

Desktop Browser

Chrome + Acrobat Plugin + NVDA
Acrobat Reader + NVDA

iOS Devices

Safari + Voiceover

Android Devices

No recommended browser and screen reader combinations.

For the best member experience, BECU is converting member forms from PDF to digital format via DocuSign.

Third Party Applications

While on our site, you may notice that we use third-party sites such as Facebook and X (Twitter) to provide information to the public . Though individuals may have challenges with access to these particular sites, BECU does not control the way content is portrayed.

Disclaimer

It is important to note that website improvement efforts are ongoing and implemented over time to meet WCAG 2.2 AA guidelines.