Common Topics

Below are topics members frequently ask us about. If you don't find answers to your questions here, call us at 800-233-2328. We're available Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time.

• Address or Phone Number Change
• Account Number
• Accessibility
• Alerts - How to set up and use in both Online Banking and the Mobile App
• ATM and Debit Card Transaction Limits
• Balance Transfers
• Bill Payment
• Cashiers Checks
• Check Holds
• Debit Card Information (includes activation, pin resets, and how to pause your card)
• Direct Deposit
• eStatements
• Lost or Stolen Cards
• Member Assistance
• Mobile Banking
• Mobile Deposit
• Name Change
• Nickname Accounts
• Notary Services
• Online Banking
• Online Payment
• Order New Checks
• Optional NSF/Overdraft Services
• Password or Pin Change
• Recurring Transfers - How to Set Up Auto Transfers
• Routing Number
• Shared Branching
• Travel Plans
• Wire Transfers
• Taxes
• Zelle