Business Financial Assistance Program

The BECU Business Services team is here to support our business members facing financial hardship due to circumstances like the COVID-19 pandemic. We are committed to doing what we can to help members during this difficult time.

Payment Relief Options | FAQs | Contact Us | Related Content

Payment Relief Options

The Business Services team may be able to help with short-term payment relief and loan modifications on BECU business loans and revolving credit including business vehicle and term loans, credit cards, lines of credit and commercial real estate loans.*

A business representative will work with you to determine how we can best address your needs and provide specific details as to how your specific payment relief will function.

Frequently Asked Questions

Before Submission & General Questions

Yes, you must be an existing BECU business member to submit a request for payment relief.

If you meet the following, you are a good candidate for this programs:

  • You are a BECU business member in good standing;
  • Your loans are current; you have positive balances in your deposit accounts; and
  • You have insurance on your vehicles

If you have a loan 16 or more days past due, a vehicle loan without sufficient insurance coverage, or a deposit account with a negative account balance, we may not be able to modify loan payments. However, we still encourage you to submit your request if relief is needed. A representative will contact you via phone or secure email to discuss your options after your request is submitted.

When submitting your request, please select any applicable business loans that you have with BECU which would benefit from payment relief or modifications

You will be asked to provide your name, business name, contact information, and last four digits of your BECU business savings account number. You can find your account number in Online Banking; or our mobile app. You can also choose to provide additional information regarding your current hardship circumstances; this information will help us to determine the right relief options to best meet your need.

We do not charge additional penalties or fees to process your payment relief request.

All vehicles must have full coverage insurance in place with a deductible of $1,000 or less and BECU named on the policy as the lien holder.

After Submission FAQs

Timeline and What to Expect

Day 1: Payment relief request received.
Day 2 - 4: Payment relief requests reviewed. A Business Services representative will contact you by phone or secure email if there are outstanding questions or processing issues.
Day 5 - 7: A loan modification form will be sent via DocuSign to your email address on file for you to review and sign.
Day 8-10: Your request will be processed upon receiving your signed loan modification form.

Once your request has been approved, you will receive an email with documents via DocuSign that outline your approval and the steps taken to modify your loan. These documents will be emailed 5 to 7 business days after your request has been submitted. If there are outstanding questions or issues processing your request, a business representative will contact you within 2 to 4 business days to discuss your options.

Once you are approved for relief, simply follow the new payment terms. You do not need to take any further action with BECU.

 

If you don't qualify for payment relief, a business representative will work with you to outline the reason for denial as well as next steps needed for you to meet the qualifications.

Refer to your loan modification contract for specific adjustments made to your loan.

Deferred payments may continue to accrue interest during the deferment period. Payments will resume at the same amount outlined in your loan contract, and accrued interest must be paid off before payments are applied to principal again.

Have a deferred closed-end loan? Your payment schedule may be recalculated and extended. If you have automatic payments coming from another financial institution, you may need to contact them to adjust your payments accordingly.

If your loan is a revolving line of credit or credit card please refer to your regular monthly statement for payment and due date at the end of the payment relief term.

A business representative can work with you to determine if there are additional options available. Rather than submit a new request, please call us at 800-233-2328, ext. 5140.

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*A business representative will work with you to determine the duration of assistance. With deferred payments, interest will continue to accrue during the deferment period. Payments will resume at the same amount outlined in your loan contract, and accrued interest must be paid off before payments are applied again to the principal. For deferred closed-end loans, your payment schedule will be recalculated and extended.