Contact, Hours & Phone Numbers
Phone Numbers
Member Support (US and Canada)
Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Phone number: 800-233-2328 or locally 206-439-5700
Report Lost/Stolen Cards and Fraudulent Charges
BECU Credit Card
Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Business hours phone number: 800-233-2328
After hours: Monday-Friday, 7 p.m. to 7 a.m. Pacific Time; Saturday, after 1 p.m. Pacific Time; Sunday all day Pacific Time
After hours phone number: 866-820-2999
Credit card TTY (24/7): 888-918-7323
BECU Debit Card
Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Business hours phone number: 800-233-2328
After hours: Monday-Friday, 7 p.m. to 7 a.m. Pacific Time; Saturday, after 1 p.m. Pacific Time; Sunday all day Pacific Time
After business hours phone numbers: 888-241-2510 (inside U.S.) or 909-941-1398 (collect outside U.S.)
Member Loans or Credit Cards: New Applications and Status Inquiries
If you have questions about BECU loans or have questions about a current loan application, call 844-BECULOAN (844-232-8562).
Business Member Support
Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Phone number: 800-704-8080
Telephone Banking (24/7)
Call 800-233-2328 to bank by phone anytime, day or night, for account balances, transfers, bill payment, and more. Available to all members and business members.
Accessibility Assistance
Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Phone number: 877-354-7865
Text Telephone TTY: During regular business hours, dial 711 to access the Telecommunications Relay Service (TRS) and request a connection to 800-233-2328.
Messenger: Send us a message using Messenger in Online Banking or the BECU mobile app.
Credit card TTY (24/7): 888-918-7323.
International Calling Instructions
To Call Toll-Free from Outside the US and Canada
- Find the AT&T Direct Access Number for the country you are in.
- Make sure you have an outside line and dial your Direct Access Number.
- When you are prompted for the number you are calling, enter 800-369-3567.
International Toll-Free Calling Available in the Following Countries
Australia
Austria*+
Bahrain
Belgium* (using Dacom telecom)
Denmark (from US Military bases)
France (from US Military bases using Dacom telecom)
Germany
Greece*
Hong Kong
Indonesia^
Ireland
Israel Bezeq
Israel Golden Lines
Israel Barak
Italy*
Japan KDD*
Japan IDC
Korea
Korea Republic
Luxembourg
Mexico<
Mexico Ladalet<
Mexico Por Cobra<
Netherlands*
New Zealand
Norway
Philippines Philcom*
Smart-Pl-Pldt-Globe
Pl Capwire
Pl Digitel & Bayantel
Saudi Arabia
Singapore=
Spain
Sweden
Switzerland
Taiwan
Thailand
U.K.>BT
U.K. Mercury
U.K. AT&T
* Public phones require coin or card deposit.
+ Public phones require local coin payment through the call duration.
^ Use phones allowing international access.
< When calling from public phone, use phone marked "Ladatel".
= Not available from public phones.
> May not be available from every phone/pay phone.
Messenger
Use Messenger in Online Banking or the mobile app to reach an agent during business hours:
Monday-Friday, 7 a.m. to 7 p.m. Pacific Time
Saturday, 9 a.m. to 6 p.m. Pacific Time
Sunday 9 a.m. to 6 p.m. Pacific Time
Virtual assistance 24/7: Send us a message anytime and our virtual assistant may be able to help with your question.
Location Hours & Mailing Addresses
All Financial Centers
Find BECU locations and ATMs.
Get BECU holiday closures information.
Lobby Services
Monday-Friday, 9 a.m. to 6 p.m. Pacific Time
Saturday, 9 a.m. to 1 p.m. Pacific Time
Tukwila and Everett & Financial Centers Only
Teller/Cash Services
Monday-Friday, 9 a.m. to 6 p.m. Pacific Time
Saturday, 9 a.m. to 1 p.m. Pacific Time
Drive-up Banking
Monday-Friday, 8 a.m. to 6 p.m. Pacific Time
Visa Payments
BECU
P.O. Box 84707
Seattle, WA 98124
Mortgage Payments
Attn: Central Loan Administration
BECU P.O.Box 986
Newark, NJ 07184-0986
BECU Deposits
BECU M/S 1085-2
P.O.Box 34044
Seattle, WA 98124
Other Loan Payments and Correspondence
BECU
P.O.Box 97050
Seattle, WA 98124-9750
Dealer and Third-party Loan Payoffs
BECU M/S 1080-2
P.O.Box 97050
Seattle, WA 98124-9750
Report Suspicious Emails, Texts and Phone Calls
Report these to our security team at phishing@becu.org. This no-reply email mailbox is only used for ongoing monitoring and identifying trends. Please do not send confidential information via email. If you've responded to a communication that you think may have been a scam, it's important that you call us, send us a secure message, or visit a BECU location.
For your protection, BECU routinely monitors accounts for fraudulent activity and may call you to verify a transaction(s) that does not follow your normal usage. For more information about how BECU might contact you, and what we will and will not request if we do contact you, visit the Member Account Security page.
Media Inquiries
Please visit the BECU Newsroom to share details of your inquiry.
If you have questions about your account, please log into Online Banking and send a secure message through Messenger, or call us at 800-233-2328. Please do not send confidential information.
Social Media
Follow us at @BECU on these social media channels and stay up to date on the latest member discounts, news, and announcements.
Send a Suggestion
We take our Member's suggestions seriously, and we do document and evaluate every idea we receive. We invite you to provide feedback through our Suggestion Form, where you can select a topic category and give us the full details of your recommendations. You can also give us feedback through our Member Consultants, whether at a Neighborhood Financial Center or when you call us.
Frequently Asked Questions
Member Support (US and Canada)
Phone number: 800-233-2328 or locally 206-439-5700
Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
How do I talk to a representative at BECU?
If you have questions about your account, please log into Online Banking and send a secure message through Messenger, or call us at 800-233-2328.
How do I call BECU internationally?
To Call Toll-Free from Outside the US and Canada:
- Find the AT&T Direct Access Number for the country you are in.
- Make sure you have an outside line and dial your Direct Access Number.
- When you are prompted for the number you are calling, enter 800-369-3567.